This policy explains how cancellations, refunds and service adjustments are handled for Webnza Infotech projects and ongoing technology services.
Most Webnza services are professional, custom and non-tangible services such as consulting, UI/UX, development, testing, deployment, maintenance, digital marketing and dedicated resource work.
For fixed-scope projects, refunds depend on the agreed scope, milestone status, work completed, approvals received and expenses already committed. Completed or approved milestones are generally non-refundable.
For dedicated team or support engagements, charges are usually based on reserved time, work performed or agreed billing cycles. If either party ends the engagement, final billing is calculated according to the written agreement or confirmed communication.
Clients should submit cancellation or pause requests in writing. We review completed work, pending deliverables, access handover, unpaid invoices and any third-party commitments before confirming the final settlement.
Third-party costs, domain names, hosting, licenses, paid tools, app store fees, payment gateway charges, purchased assets, completed milestones and emergency work are generally non-refundable unless otherwise agreed in writing.
If you are unhappy with delivery, contact us promptly with specific details. We first try to resolve concerns through fixes, replacement effort, revised milestones or support credits where practical and fair.
Approved refunds are processed to the original payment method or another mutually agreed method. Processing time can vary depending on banks, payment gateways and administrative verification.
For refund or cancellation questions, email [email protected] with your project name, invoice details and reason for the request.
Contact Webnza for clarification, project discussion or partnership support.